Refund policy

At Camdeboo, we take immense pride in the artistry, quality, and craftsmanship of our collections. If your purchase does not entirely meet your expectations, we are pleased to offer returns within a strict 15-day window from the date of delivery.

Due to the limited and exclusive nature of our pieces, returns are subject to the conditions outlined below.

Return Conditions

To be eligible for a full refund, returned items must meet our strict quality control standards. We kindly ask that you handle all items with the utmost care upon receipt.

  • Pristine State: Items must be returned unused, unwashed, unaltered, and in the exact condition in which they were received.

  • Original Packaging: All original designer packaging—including protective boxes, fabric dust bags, tissue paper, and authenticity cards—must be returned undamaged. Original packaging is considered part of the product.

  • Security Tags: Any security tags or brand labels must remain fully intact and attached to the item. Returns with cut, broken, or re-attached tags will not be accepted.

  • Category Specifics:

    • Textiles & Linens (Silk Scarves, Tablecloths, Tea Towels and Bella Bags): Must be completely uncreased (beyond original folding), free of any perfumes, scents, or pet hair, and entirely unwashed.

    • Ceramics & Homeware: Must show zero signs of handling, scratches, or wear, and must be packed securely in their original custom-molded protective foam and box.

The Return Process

To ensure the secure transit of high-value goods, all returns must be processed through our approved courier network.

  1. Initiate the Request: Visit our online Return Portal within 15 days of receiving your order to request a Return Merchandise Authorization (RMA) and a prepaid shipping label.

  2. Pack Securely: Carefully place the item back into its original designer box, and then place it inside the original shipping box (or a sturdy equivalent) to protect it during transit.

  3. Affix the Label & Ship: Place the prepaid insured return label on the outside of the box. Please schedule a pickup or drop off the package with our designated courier (DHL/FedEx) within 2 days of receiving your label. Note: Returns must be shipped from the same country to which the order was originally delivered.

Refunds & Exchanges

  • Refund Method: Once our studio receives and inspects your return (typically within 3–5 business days of arrival), we will issue a refund to your original payment method. You will receive an email confirmation once the refund is processed.

  • Shipping & Duties: Please note that original outbound shipping charges, import duties, and taxes are non-refundable.

  • Exchanges: To secure a different piece, size, or style, we recommend initiating a return for your original item and placing a new order online immediately, as our exclusive collections sell out quickly.

Exclusions & Final Sale of Fine Art Collections and Products

At Camdeboo, all Fine Art items—including but not limited to all Open Editions and Limited Editions—are considered bespoke custom orders. Because production of your selected artwork begins immediately upon order placement to ensure the highest quality craftsmanship and timely delivery, these pieces are subject to strict production and cancellation rules:

  • Non-Returnable & Non-Refundable: Once ordered, produced or shipped, all Fine Art works are entirely non-cancellable, non-returnable, non-exchangeable, and non-refundable at any time.

  • Port-order or Mid-Production Changes & Cancellations: In light of the substantial production costs incurred once manufacturing has begun, any request to cancel an order or modify the image specifications (including adjusting dimensions, changing the frame options, or switching the selected artwork) will be subject to a 60% production and restocking fee.

    Please note that eligibility for this fee is strictly dependent on the stage of production. If the artwork has reached the manufacturing stage, modifications and cancellations will no longer be accepted under any circumstances, and the order will be processed and shipped as originally placed. If a cancellation is accepted in the eligible earlier stages, the remaining 40% will be issued as a store credit or refund.